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Good Customer Service Is The Livelihood

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Why is Good Customer Service So Important? It s simply because customers are turning their backs to businesses that do not deliver value. And great customer support adds value! There s no way around it. No shortcuts. Customers demand value for money, or they are out of the door.

Good customer service is the livelihood for any company. You can propose promotions and cut prices to bring in as many new clients as you want, but unless you can get some of those clients to come back, your business won t be money-making for long.

Good customer service is all about getting customers back. And about sending them away happy enough to pass affirmative feedback about your company along to others, who may then try the product or service you, propose for themselves and in their turn become repeat customers.

If you re a good seller, you can sell anything to anyone once. But it will be your approach to customer service that decides whether or not you ll ever be able to sell that person anything else. The spirit of good customer service is structuring a relationship with customers a relationship that individual customer feels that he would like to pursue.

How do you go about structuring such a relationship? By remembering the one true top secret of good customer service and acting accordingly; you will be judged by what you do, not what you say.

Some key points about the good customer service are as below.

1. Keep in mind there is no system that the class of customer service can exceed the class of the people who offer it.
2. Understand that your people will care for your customer the way they are cared.
3. Know your customers
4. Tell your customers who you are.
5. For superior customer service, go the extra mile.
6. Your customers should be addressed when they walk in.
7. Give customers the advantage of the hesitation.
8. If a customer makes a request for something special, do everything you can to say yes.
9. Train your customer service associates properly, in how to handle a customer complaint or an irate person?
10. Want to know what your customers think of your company? Ask them!
11. Always tell your customer what you CAN do for them. Don t begin your conversation by telling them what you CAN T do.
12. Diffuse anger by saying I m sorry or I apologize.
13. Use your customer s name at different points in the call.

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