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Customer Service Is A Power Tool

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To provide service to a needy is considered one of the prime in any culture or tradition. Today, in this era of Information Technology prime importance to the satisfaction of customer. Company s in any field attempts to fulfill the needs of customer, let it be the field of telecommunication, retail or even computers.

What is actually service? Service is a process carried out to satisfy the recipient of the same. In case of customer service the server attempts to satisfy the customer of a particular product. Customer service can be defined as is a process for providing competitive advantage and adding benefits in order to maximize the total value to the customer. As an example consider the customer care centre of a particular telephone service provider like Reliance. A customer with certain difficulty in the company s product approaches with the expectation of resolving it. The duty of the organization is to satisfy the simply by solving his problem. Thus Customer Service can be considered as any contact between a customer and a company that causes a negative or positive perception by a customer. Therefore in the above case depending on his satisfaction the customer will have negative or positive impression on the organization.

Customer product service is the ability to provide a service or product in the way that it has been promised. It depends on number of factors like time, approach of the service provider and most importantly the understanding of the customer need. Customer product service is about treating the product of customer as you would like to be treated with your product.

The commitment to providing value added services to external and internal customers, including attitude knowledge, technical support and quality of service in a timely manner is the aspect of customer product service. Here the pains undertaken by the service provider is not significant. What makes difference is the ultimate result. No customer has to wonder about the process of solving the problem. It is up to the service provider to deal with all the stages which he comes across in resolving the customer s product problem.

Why does a service provider take so much pain in satisfying his client? A company can only benefit if it has lots and lots of customers. Profit making is ultimate goal of any organization. Remember that it takes months to find a customer but seconds to lose one.

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